First Steps
1. Activate your SIM card here. You need an identity document to register.
2. Once we have checked and confirmed your registration, you will receive an email from us. Then insert the SIM card into your mobile phone. You will see the PIN for entering the PIN on the SIM card holder.
3. After that, you can start making calls and surfing.
RECHARGE CREDIT
Charge your credit online – also via the Spice Mobile App. Or with all recharge cards from Ortel Mobile | eplus | O2.
Available in over 30,000 shops, at petrol stations, kiosks, post offices, supermarkets as well as in retail and food shops and O2 shops.- Detailed information on charging
How to redeem the recharge card: Type the following into your mobile phone: *103*16-digit charge code#.
Then press Call
CHECK CREDIT
Press *100#- or dial the speed dial number 1155 (free of charge).
Service
Set up your personal online customer area here.
Even easier: You can also find the right Spice Mobile App for your mobile phone in the App Store or the Google Play Store. These are your options:- Charge credit
- Book options
- View and manage your credit status
- Manage customer data
Options
For everyone, what is right for them. Choose the option that best suits you from a range of minute and internet packages.
Contact
- Customer hotline
0176 888-777-00* - Expert and personal advice directly on the phone:
Mon – Fri 8:00 a.m. – 8:00 p.m.
Sat – Sun 9:00 a.m. – 6:00 p.m. 
Mailbox
9911 (0,09 €/Min.)- Account hotline
1155 (free of charge to add or remove options)
To call from German network, dial 0176 888-777-00 (the call is charged at the rate specified by your service provider for mobile calls to the Telefónica Deutschland network).
